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Refund policy

Subscription services/plans are nonrefundable!


Right of return and cancellation of an order of the goods

The subscriber can withdraw the order and return the goods within a week from the moment of receiving the goods.

For order recall and return processing, it is necessary by filling out the order cancellation form with the justification of the refusal on the attached one. To comply with the return period, it is sufficient to send the goods in time. The return is made at the expense of the sender (Subscriber). Returned goods should be sent to the return address.

The Subscriber has no right to perform actions on the product that are provided solely for the performance of the manufacturer or authorized persons. In particular, such actions include opening devices, removing warranty seals and serial numbers, as well as any ways of circumventing such protection measures against the product of unauthorized actions over goods, products and devices.


Cancellation of an order

In case of cancellation of the order, the subscriber undertakes to return the received goods at his own expense.

In the event that the subscriber of the company HIGHNET TV cannot return the goods in their original condition, then he must compensate the company for the deterioration of the state of the goods. The subscriber undertakes to return the goods without any use and in the original packaging. Using the original packaging provides the best protection of the goods during transportation.

In the event that the goods are still accepted, HIGHNET TV is entitled to compensation for the loss of 30% of the purchase price of the goods, as well as the right to compensation for the revealed damages or depreciation of the goods. Compensation for loss is calculated based on the purchase price of the goods. If the subscriber does not agree with the claimed loss amounts, subscriber has right to prove that the loss is less significant.

Payment is refunded within 7 days after receipt of the goods.

In the event that the subscriber uses his right to return and cancel the order, HIGHNET TV has the right to withhold the order amount until the goods are received.